FAQ

What are the key considerations when purchasing research chemicals online? You can find answers to these questions in our FAQ section, and I'll provide a brief overview here. We often receive inquiries such as, "Can I start with a sample order?" "Does the origin of the online purchase matter, even if it's from China?" "What payment options are available?" "What's the estimated delivery time?" and "What kind of guarantee can I expect?" Our FAQ is designed to address all the crucial aspects of selecting and buying research chemicals online. We hope you find it valuable.

Can I Begin with a Sample Order?

Absolutely, we offer a sample package consisting of 5-7 products, each containing 10g, at a total cost of $450, with free shipping.

How Can I Make Payment?

Payment options include Western Union (WU), MoneyGram (MG), and Bitcoin. If you have other payment preferences, please discuss them with our manager.

Do You Sell Prohibited or Illegal Products?

No, we do not sell illegal products, and we certainly do not ship them to you. Even if you come across a prohibited product on our website, you cannot purchase it. These pages are retained for SEO purposes only and are not intended for purchase.

What is the Estimated Delivery Time?

Delivery to the United States typically takes 4-7 days, while European delivery is expected in 4-6 days. Delays might occur due to national holidays or adverse weather conditions.

What Kind of Guarantee Do You Offer?

Your satisfaction and security are paramount. We provide re-shipment guarantees in case of low-quality products or delivery issues. We commit to sending you a 100% quality product at our expense if any dissatisfaction arises due to product quality.

Can I Insure My Order, and How Does It Work?

Yes, you can choose to insure your order, which offers multiple benefits. Firstly, your order will receive priority processing, ensuring the quickest and most efficient handling. Secondly, it safeguards against issues like parcel loss during delivery or customs-related problems that are beyond our control.

How Much Does Insurance Cost?

Insurance costs 10% of the total order value and is paid along with your order payment.

Should I Specify a Legal or Private Delivery Address?

The choice of delivery address depends on your location and specific circumstances. We have extensive experience and can provide guidance on the best approach for large orders.

How Are Parcels Over 3 kg Packaged?

While we previously offered detailed descriptions and images of such parcels on our website, this approach has changed. If you're interested, our manager can provide the relevant information.

Do You Have Distributors in the United States or Europe?

Yes, we have collaborated with several individuals in an experimental capacity, and they can supply certain products.

Are You Looking for Resellers?

Yes, we are open to cooperation and are always interested in potential resellers. Please reach out to our manager to discuss possible terms.